At MoKa Beauty Works, customer satisfaction is our highest priority! We take all the efforts to ensure you love our products.
We understand that skincare is a personal purchase, for this reason, we will gladly issue a full refund for any full priced unopened merchandise that is returned within 14 days from the date of purchase. Simply contact us and return the products to our address. However, postage will be charged at actuals.
- Our products once opened cannot be repackaged or resold due to the lack of preservative. To keeps things safe for our customers, we do not accept returns on opened merchandise. If you are unsure of a product’s suitability, kindly consult our experts.
- All claims for shortages or damages must be reported to customer service on the day of delivery.
- Please note that we cannot offer exchanges or refunds on any sale, opened or used products. MoKa Beauty Works is not responsible for damage after delivery.
- In case the product is received in a damaged (broken, leakage or any other) condition, refund or replacement will take place only if informed within 24 hours with video proof of unboxing, from the time of delivery.
- Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
Orders once placed through our website cannot be cancelled and no refunds will be made once an order has been successfully placed.
Out of stock Items
We apologize for the inconvenience this may cause. Please recheck availability on a later date.